Tele-Therapy UK – Terms and Conditions
These terms and conditions cover the use of our website and the services that we provide to you. Please read these terms and conditions carefully, if you use the website and/or our services you are agreeing to be bound by our terms and conditions in their entirety. If you have any queries please contact firstname.lastname@example.org
1. Company Information
Name: Tele-Therapy UK
Registered Address: Lowin House,
Tel: 01840 779119
1.2 The Website is owned and the Services are provided by ‘Tele-Therapy’; and the term ‘the Company’, ‘us’ or ‘we’ refers to the Tele-Therapy. The term ‘you’ or ‘your’ refers to you the user or viewer of the Website and Services. The ‘parties’ refers to both you and the Company.
1.3 In this Agreement the following words or phrases have the following meanings:
“Website” – refers to www.tele-therapy-uk.com and includes any webpages which are an extension of www.tele-therapy-uk.com, not including third party websites.
“Copy Material” – includes but is not limited to any text, information, copy, articles, writing, and concepts contained in the Website.
“Consultant Psychiatrist” – a psychiatrist who is an independent consultant supplying their services to Tele-Therapy under a contract for services.
“Design Material” – includes but is not limited to the design, layout, look, appearance and graphics of the Website.
“Intellectual Property” – includes but is not limited to patents, copyright and related rights, trademarks, trade names and domain names, rights in goodwill or to sue for passing off, rights in design, rights in computer software, database rights, rights in confidential information (including know-how and trade secrets) and all other intellectual property rights of whatsoever nature, whether registered or registrable.
“Services” – refers to the provision of psychiatric consultant services and related functions.
“Session” – refers to the online consultation.
1.4 Headings are for information only and do not constitute any part of this Agreement.
2. Site Information
2.1 The Website and any Extension Pages provides information on the business and services of the Company and the Copy Material contained in the Website is amongst other things to promote the business and provide information to clients, potential clients and interested parties of the Company.
2.2 Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence.
3. Restricted Access
3.1 Access to certain areas of the Website are restricted. If you are provided with a user ID and /or password to enable you to access any restricted areas you agree to keep the log-on details confidential and not to distribute the log-on details or allow any other person to log-on with your details.
4. Service Availability
4.1 Whereas we take reasonable care to ensure the continuity of the service of the Website, we cannot take responsibility or accept liability for the consequences of any interruptions, errors or delays, howsoever caused.
5. Website Usage
5.1 Material Usage
Whilst we take reasonable care in compiling and providing the Copy Material on the Website, it is provided for information only and you should contact the Company to verify any information you seek to rely on. We take no responsibility for information contained on the Website and disclaim all liability whether under contract or tort (including negligence) or under statute, arising from the use of the Copy Material or any action taken upon it and as such any decisions based on the Copy Material contained in the Website is your sole responsibility.
5.2 No Warranties
Neither the Company nor any third party makes any representation or warranty concerning the accuracy, suitability, timeliness, performance or operation of the Website or any third party website to which the Website is linked or which may be accessed from the Website.
Whilst we take reasonable care in producing and making available documents for ‘download’ by you, we cannot accept liability for any interference or damage caused to you or your business or any business equipment including computers by, including but not limited to the following: virus, trojan horse, spyware, worm by any other malicious computer software.
We may provide links to other websites from time to time. These links are provided for your convenience only. They do not imply an endorsement or referral of the website by the Company. We have no responsibility for the content of any linked website and accept no liability for the same. You may not create a link to this Website or any Copy Material on it without the Company’s prior written authorisation.
6.1 It is advised that you have consulted with your GP before using our Services.
6.2 The Sessions may be recorded both in sound and video and kept as a record on our secure servers. If you do not wish us to keep a copy of the Session you must inform us in writing prior to the Session taking place;
6.3 You may not use video or sound recording equipment during any Sessions without our express permission to do so.
6.4 An initial screening conversation will be held between you and a representative of Tele-Therapy UK. You will need to supply us with any information that is relevant to the issue. If there is any material misrepresentation or false information provided, we reserve the right to decline the contract and will refuse liability.
6.5 We cannot always offer assessment or treatment to every individual, whether we do so will be based on the initial screening.
6.6 After the initial screening you will be allocated to a Consultant Psychiatrist, by paying for the Services you are agreeing to us releasing the relevant information to the Consultant Psychiatrist.
6.7 All our Consultant Psychiatrists are registered with the General Medical Council (GMC).
6.8 All our Consultant Psychiatrists are subject to the Code of Ethics and Conduct of the GMC. Any complaints or enquires should, in the first instance, be addressed to Psychiatry UK LLP.
6.9 Each Consultant Psychiatrist is supplying their services to us under a contract for services and are not employed by us. We do not, therefore, accept responsibility or liability for the provision of the Services by any Consultant Psychiatrist or any breaches of confidentiality by them. The Consultant Psychiatrist will, however, have their own professional indemnity insurance
7.1 Only individuals who are over 18 years of age may use our Services. In the event that we discover you are not eligible to use our Services, we shall reserve the right to withdraw them and cancel any contract that has arisen.
7.2 Our Services are not intended to replace those services provided by your GP, other health professionals, the NHS or the emergency services. We recommend, therefore, that you keep your GP informed about the Services that we are supplying to you and in the event of an emergency call 999.
7.3 Therapy services are available free of charge from the NHS and you are advised to enquire whether you would be eligible to access the NHS services. We are a private partnership and at present we do not offer services for free on behalf of the NHS but hope to do so in the future.
8.1 Tele-Therapy UK and any Consultant Therapist will treat all information that you provide to us as strictly confidential and we will not disclose any information about you to any third party without your consent, but in the following limited circumstances it may be necessary or required to, where:
8.1.1 it is justified in the public interest to protect individuals or society from risks of death or serious harm;
8.1.2 we are ordered to do so by a court of law, a judge or other presiding officer;
8.1.3 we are required to under statute to satisfy a specific statutory requirement;
8.1.4 the person may be a victim of neglect or physical, sexual or emotional abuse and lacks capacity to consent;
8.1.5 the welfare or safety of children or vulnerable adults is at stake;
8.1.6 it is necessary for the prevention, detection or prosecution of serious crime, especially crimes against the person;
8.1.7 Threats to third parties are made during the Session or are relayed to the therapist or any member of Tele-Therapy UK.
9. Payment Terms
9.1 The price of the Services can be obtained from email@example.com. You will be advised at the time whether the Services include VAT.
9.2 All payments are in advance and your right to a refund is set out below. Services that are paid for in advance must be used within 6 (six) months of the date of payment.
10. Intellectual Property Rights
10.1 All Intellectual Property belongs to or is licensed by the Company and no ownership shall pass to you or any third party by the use of this Website.
10.2.1 This Website contains Copy Material which is owned by or licensed to us. Reproduction is prohibited other than in accordance with any Copyright Notices, which forms part of these terms and conditions.
10.3.1 You may not use any Copy Material contained on the Website for commercial or business gain or pass the Copy Material off as your own or use it in any way other than for its intended purpose.
You may not use or copy the Design Material featured on this Website.
11. Data Protection
11.2 We shall take reasonable steps to protect the information and data collected from you and use such information only for the purpose which it was provided. We will comply with the provisions of the DPA especially the seventh principle concerning information security.
11.3 We are committed to protecting your privacy but we cannot be responsible for the acts of third parties especially where any breach of confidence or data protection is due to criminal active.
11.4 In the event that Psychiatry UK LLP is sold, merges or is integrated with another business, the Client database will be disclosed to the prospective purchaser in order to maintain the continuity of services and you agree to your details being passed on under these circumstances.
12. Limitation of Liability
Your attention is drawn to this clause in particular as it sets out our entire liability and the limitations on our liability to you.
12.1 Whereas we endeavour to supply the Services with reasonable skill and care and to only engage Consultant Psychiatrists who are qualified, we cannot be responsible for the actions of the Consultant Psychiatrists and deny any liability for any claims that arise under contract law, statute or negligence as a result of a breach of this agreement or the provision of the Services to you to the maximum extent permitted by law
12.2 We accept no liability for any loss of business, revenue or profits, wasted expenditure, corruption or destruction of data or for any other indirect or consequential loss howsoever arising from your use of the Website and / or the Services and we hereby exclude any such liability, whether in contract, tort (including for negligence), statute or otherwise.
12.3 We hereby exclude all representations, warranties and conditions relating to this Website and / or the Services and your use of them to the maximum extent permitted by law
12.4 We accept no liability where the Services provided to you are based on either false information provided by you or a failure by you to provide us with an accurate account of your psychiatric history, including but not limited to destructive behaviours such as suicidal thoughts and self-harming.
12.5 We do not exclude or limit our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; nor will any of these provisions restrict any of your statutory rights.
12.6 Unless restricted by law, our maximum liability to you arising under this agreement will be limited to the cost of the Services.
13.1 You agree to indemnify us and keep us indemnified against all costs, expenses, claims, losses, liabilities or proceedings whether in contract, tort (including negligence), or under statute arising from your use or misuse of this Website and / or the Services.
14. Cancellation of Services
14.1 If you are a Consumer (an individual who is not acting as a business or other organisation) protected by the Consumer Protection (Distance Selling) Regulations 2000, you have a legal right to cancel a booking that you have made with us within 7 (seven) working days of the date the booking was made.
14.2 If you commence use of the Services within the seven day period your right to cancellation is lost.
14.3 In the event that you wish to cancel a booking within this period, you must contact us in writing by sending an email to firstname.lastname@example.org . If you send your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent the e-mail or posted the letter to us. You may wish to keep a copy of your cancellation notification for your own records.
14.4 In the event of cancellation under this clause, you will receive a full refund of the cost of the Services. We will process the refund as soon as possible and, at the latest, within 30 (thirty) calendar days of the day on which you gave us notice of cancellation.
15.1 We may transfer, sub-contract or otherwise assign our rights and our obligations under this Agreement without notifying you or obtaining your consent.
15.2 You may not transfer, sub-contract or otherwise assign your rights and your obligations under this Agreement.
16.1 We reserve the right to change or amend these terms and conditions from time to time and you should make yourself aware of any updates on these pages of the Website. Continued use of the Website after such changes are posted, constitutes your acceptance to the amended or varied terms and conditions.
17.1 In the event that any restriction shall be found to be void, but would be valid if some part of the restriction was deleted or the period of application was reduced, then it is agreed that such restrictions shall apply with such modifications as may be necessary to make the restriction valid or effective. In the event that any clauses or sub-clauses are found by a court of law to be unenforceable or void, then the parties further agree that such clauses or sub-clauses should be severed and the remaining clauses or sub-clauses, as the case may be, may be enforced.
18.1 The failure to exercise or enforce any right conferred by this Agreement does not constitute a waiver of that right nor does it operate to bar the exercise or enforcement of that right at a future date.
19. Rights of Third Parties
19.1 A person who is not party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement but this does not affect any right or remedy of a third party which exists or is available apart from that Act.
20. Entire Agreement
20.1 These terms and conditions constitute the entire Agreement between the parties and supercede all and any previous agreements whether in writing or verbal to which this matter refers.
21. Law and Jurisdiction
21.1 Your use of the Website and these terms and conditions are governed by English law. This Website is controlled from England, however, access to the Website can be gained from other locations around the world. Although these locations may have different laws from the laws of England, by using the Website you agree that English law will apply to your use of the Website and you agree to abide by English law and hereby submit to the non-exclusive jurisdiction of the English courts.
These terms and conditions are copyright protected and must not be copied, sold, disseminated, downloaded or otherwise used without the permission of the copyright owner.